Support after repossession: what to do next
We understand that having your vehicle towed can be stressful. This page explains what happens next, how to retrieve your belongings, and who to contact for support.
Retrieving your belongings
If you need to collect personal items from your vehicle, please email [email protected].
We’ll help you locate your belongings and arrange a convenient time for retrieval.
Getting your vehicle back
After repossession, you’ll receive an email titled Notice of Intention to Sell from [email protected].
Section 2 of that document includes the deadline and total amount required for the release of the vehicle.
Frequently asked questions
Here are the most common questions we receive after repossession.
Can I start making regular monthly payments again?
Once a vehicle has been repossessed, the account must be settled in full before the vehicle can be released. If you need support reviewing settlement options, our team can help.
What if my vehicle is owned by a third party?
If a third party such as a finance company owns the vehicle, they will receive a copy of the Notice of Intention to Sell. They may pay off the account and take possession of the vehicle at any time.
What if I need more time?
Our Recovery Department understands that every situation is different. To discuss possible settlement options, email [email protected].
Can I talk to someone from the Recovery Team?
Yes. For support from the Recovery Team, email [email protected] and someone will assist you.
What happens if I don’t pay the outstanding amount by the expiration date?
If the amount owing is not paid by the expiration date listed on the Notice of Intention to Sell, the vehicle may be offered for sale and the proceeds applied to your balance.
Why is the amount owing higher than what I was told before my vehicle was repossessed?
Additional costs can arise during the repossession process, including tow company fees, storage charges, and other recovery-related expenses. Our team can explain these costs in more detail if needed.
Where is my vehicle?
Your vehicle is stored at an impound facility. If you need help locating the facility or arranging retrieval of personal belongings, email [email protected].
Need help with your next step?
If you have questions about your notice, retrieving belongings, or the amount required for release, contact the Recovery Team directly.
- Email recovery-related questions to [email protected]
- Email general settlement questions to [email protected]
- Keep your Notice of Intention to Sell available when contacting support